Our IT Services Management experts are catalysts for innovation, and passionate about helping businesses evolve to achieve their IT Service and compliance goals. They will guide you towards the right solutions, streamlining processes and optimizing workflows, and paving the way to more efficiency and productivity. Our services include:

  • Implementation Guidance & Support

  • Maturity Assessments

  • Auditing Preparation

Our consultants and trainers are available internationally, so we come to you at your convenience. Let us help you create a strategy, training and implementation plan. Contact us today to discuss your ITSM goals and obtain a quote.

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ITSM Consulting Services

FitSM Training

FitSM is a lightweight set of standards that facilitates IT service provisioning, including federated scenarios.  FitSM trainings ensure the personnel responsible for managing and operating IT services have the professional skills they need to participate in  your organization’s programs and audits.

Your team’s certification achievement is our priority. Your staff will benefit from our professional trainers, who are IT experts with years of practical ITSM experience. Certification is structured in three levels: Foundation, Advanced and Expert. We offer all courses in personal, small group settings, or online. At the end of each course we offer a proctored  certification exam. Attendees will obtain their certificates directly from APMG International within few days. 

FitSM® is a registered trademark of ITEMO e.V.

  • Attendees start by taking the introductory 1-day foundation course, where they gain fundamental ITSM knowledge and get acquainted with the FitSM model. After finishing the Foundation course, they have the option to pursue either one or both of the advanced level courses.

  • The advanced courses cover distinct subject areas, each spanning two days:

    • Service Planning & Delivery (SPD)

    • Service Operation & Control (SOC)

    They cater to individuals aiming to oversee particular processes or enhance their overall expertise in (federated) ITSM.

  • Participants who successfully finish both advanced-level courses qualify for the Expert-level course.

    This course prioritizes techniques and real-life instances of implementing and enhancing ITSM. It delves into prevalent issues like process interfaces and the hurdles associated with organizational change.

    We can also provide a FitSM Expert Bridge Training for people who are already “ITSM certified professionals”

ISO/IEC 27001 Training

Through ISO 27001 training, your staff will grasp the core principles of Information Security. They will acquire the skills to establish an Information Security Management System (ISMS) within the organization by integrating people, processes and IT systems. ISO 27001 belongs to the ISO/IEC 27000 standards series, aimed at aiding organizations in safeguarding their information assets.

The function of education is to teach one to think intensively and to think critically. Intelligence plus character - that is the goal of true education.
Martin Luther King, Jr., the most prominent leader of the American civil rights movement.

  • The ISO/IEC 27001 Foundation course introduces the fundamental principles of Information Security Management Systems (ISMS) based on the ISO/IEC 27001 standard. Participants gain a basic understanding of information security importance, ISMS elements, risk management, and the framework required for implementation.

  • The ISO/IEC 27001 Professional course is for those seeking an advanced grasp and practical application of ISO/IEC 27001 in complex organizational settings. It covers in-depth risk assessment methodologies, ISMS implementation, audit techniques, and skills for effectively managing and enhancing an organization's security practices.

  • Yannick Legré

    SENIOR CONSULTANT, AUDITOR

  • Sy Holsinger

    SENIOR CONSULTANT, TRAINER, AUDITOR

  • Thomas Schaaf

    SENIOR CONSULTANT, TRAINER, AUDITOR

  • Michael Brenner

    SENIOR CONSULTANT, TRAINER, AUDITOR

  • The Central IT Services of the University of Zurich recently engaged XYZ Limited to organise FitSM Foundation courses for their employees. Participants were highly satisfied with the experience, citing clear and effective learning objectives, well-organised courses and assessments, and straightforward collaboration with XYZ Limited and their instructors Michael, Sy and Thomas.

    Tim Menck, Head ICT Training at University of Zurich

Let us help you create
your ITSM action plan today!